Financial Institutions/Dealers Info

This section is intended for Financial Institutions to assist their customers with OSB processing. Simply click on the appropriate topic below for answers to common questions or processing procedures. If there are unanswered questions, please call the Registrar at 1-800-433-3596.

• Questions specific to FIs and Dealers
• Redemption Tables
• Interest Payments
• Redemptions
• Redemption Procedures
• Sales/Transfers
• Transfers Procedures
• Registered Savings Plan
• Procedures for Collapsing or Withdrawing from RSP Plan
• Direct Deposit of Interest Payments
• Exchanges/Conversions
• Mutilated, Destroyed, Stolen or Lost Bonds
• Change of Information
• Issuance of Tax Forms (T5S)
• Addresses and Telephone Numbers